This privacy policy sets out how Mitchell Creative Group Ltd. collects, uses, stores and protects any information that you give to us when you use the website at www.tobymitchellcreative.com. This website is hosted by Squarespace Inc. We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy statement and with the requirements laid down by law in the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and the new General Data Protection Regulation (GDPR) 2018. Mitchell Creative Group Ltd. is the data controller and responsible for your personal data (“we” “us” “our” in this privacy notice]. Our contact details are set out below.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2021.
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What we collect:
We may collect the following information:
• Your name.
• Contact information including your email address, postal address and telephone number.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers provided by us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. We do not collect any special categories of data.
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How is your data collected?
We use different methods to collect data from and about you, including through:
• Direct interactions with you when you fill in a form or correspond with us by post, phone, email or otherwise;
• Third parties for example where we have purchased a mailing list;
• Automated technologies or interactions, for example as you interact with this website we may automatically collect technical data about your equipment, browsing actions and patterns or by using cookies. Please see below for more information on how this website uses cookies.
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What we do with the information we gather
We use, store and process this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
• Internal record-keeping and to administer any account(s) that you might have with us.
• We may use the information for our legitimate business interests to improve our products and
services to you.
• We may periodically send promotional emails about new products or services, special offers or
other information which we think you may find interesting using the email address which you
have provided and given us consent to use or, where you have provided us with a corporate
email address, for our legitimate interests (as described above), provided you have not
unsubscribed.
From time to time, we may also use your information to contact you for our own market
research and survey purposes. We may contact you by email, phone, fax or post but only in
accordance with your express and explicit consent for such contact. We may also use the
information for our internal business purposes and legitimate interests of improving customer
satisfaction to customise our website(s) according to your interests to provide you with a better
experience.
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How long do we keep your personal information for?
We will only retain your personal information for the minimum time that is necessary for the
purpose for which it was collected. In relation to financial and transactional data this will be for a
period of approximately 6 years after the date of the transaction. In the case of marketing
consent, we will contact you to renew this every two years.
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Controlling your personal information – your rights
You may choose at any time to restrict the collection or use of your personal information in the
following ways:
• Whenever you are asked to fill in a form on our website(s), look for the box or boxes that you can
choose to tick to indicate that you agree or opt-in, so that the information can be used by us for
direct marketing purposes – if you don’t agree then don’t tick.
• Right to withdraw consent, data retention and the right to be forgotten - If you have previously
agreed to us using your personal information or we are using your contact details for our
legitimate interests for direct-marketing purposes, you may change your mind at any time by
writing to or emailing us at studio@tobymitchellcreative.com. We will comply with your request within one month of receiving it. Please note,
there may be certain circumstances such as a legal obligation we may have, that mean the right
to be forgotten (your right to have your data erased) cannot be implemented but we will inform
you of this should you contact us on this basis.
• Right of data portability – You have the right to request a copy of the data that you provided us
with in order that you can reuse it for your own purposes across different services. This right is
only applicable if you have given us explicit consent to process your data or if we have used it for
the performance of any contract(s) we may have (had) with you. If you wish to do this, please
write to or email us at studio@tobymitchellcreative.com. We will provide the information in a commonly used and machine-readable format free of
charge.
• Right of access to your data - You may request details of personal information which we hold
about you. If you would like a copy of the information held on you please write to or email us at
studio@tobymitchellcreative.com. You will not need
to pay a fee to access your personal data.
• Right to rectification of inaccurate data - If you believe that any information we are holding on
you is incorrect or incomplete, please write to or email us at studio@tobymitchellcreative.com as soon as possible. We will promptly rectify any
information found to be incorrect.
• Right to object to processing of your data – You have a right to object to us using your data for
marketing under the basis of ‘legitimate interests’ and if you wish to do so, please contact us at
studio@tobymitchellcreative.com.
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Disclosures of your personal data
We will not sell, distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so. We may use your personal information to send
you promotional information about third parties which we think you may find interesting but
only if you tell us that you wish this to happen.
We may need to disclose your data to third parties to whom we may choose to sell, transfer, or
merge parts of our business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then the new owners may
use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in
accordance with the law. We do not allow our third-party service providers to use your personal
data for their own purposes and only permit them to process your personal data for specified
purposes and in accordance with our instructions.
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International Transfers
We do not transfer or give access to your personal data outside the European Economic Area.
If we do, for example, for website support, we ensure that data is secure and transferred using built in tools provided by Squarespace Inc.
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Security
We are committed to ensuring that your information is secure. To prevent unauthorised access
or disclosure, we have put in place appropriate physical, electronic and managerial procedures
to safeguard and secure the information we collect online. All your information is stored either
electronically on our secure servers within Squarespace. We limit access to your personal data to those employees and other third parties
who have a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
In the event of any data security breach, we will comply with our legal responsibilities to notify
the applicable regulator and you as outlined in the applicable legislation.
Any password(s) which you might use to access our website or other platforms that are operated
by us using third-party providers are your own responsibility and you undertake not to share
them with anyone else, save as to making provisions in your will. If you believe your password(s)
has/have been compromised, you must inform us straightaway and change it.
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Complaints
If you have reason to make a complaint, then you should contact us in writing as soon as
possible at studio@tobymitchellcreative.com.
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How we use cookies on our website(s)
A cookie is a small text file which asks permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when
you visit a particular site. Cookies allow web applications to respond to you as an individual. The
web application can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We may use traffic-log cookies to identify which pages are being used. This helps us analyse data
about web-page traffic and improve our website(s) in order to tailor it to users’ needs. We only
use this information for statistical analysis purposes and the data is then removed from the
system.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor
which pages you find useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies,
but you can usually modify your browser setting to decline cookies if you prefer. This may
prevent you from taking full advantage of our website(s).
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Links to other websites
Our website(s) may contain links to other websites of interest. However, once you have used
these links to leave this website, you should be aware that we do not have any control over
those other websites. Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should look at the privacy statement applicable to the website in
question.